You would be surprised how many televisions come into the repair shop and by the time we plug it in, it’s already working again.
The reason for this is because a simple RESET can fix a lot of problems. By unplugging the TV and taking it in to the repair shop, the owner will have inadvertently done a soft-reset, which fixes plenty of issues with a Hisense TV and any other brand, for that matter.
Note: If you can’t find your remote control, don’t worry – we’ll also be covering how to reset Hisense TV without remote.
First things first, let’s go over something that can trip people up sometimes. There are two different things that someone might be referring to when they talk about resetting a TV. There’s a soft-reset, and a hard-reset (also known as a factory reset).
Don’t worry, we’ll be giving you instructions on how to perform both of these, so chances are that by the time you get to the end of this page, your Hisense TV will be as good as new. Either way, he’ll help you figure out what to do next. You’re in good hands.
So, let’s go over how to reset a Hisense TV using the power cycle method (aka a soft reset), and then we’ll do a factory reset (or a hard reset).
Things to know before you reset Hisense TV…
You should know that a soft reset (power cycle) won’t cause you to lose any of your settings, log-ins, or anything else that’s stored on your TV. However, a factory reset will return your Hisense TV to its original state, when it was a new (unless you have any hardware issues, more on that later).
This means you’ll have to re-calibrate your TV if you changed any of the settings, but don’t worry, it’s not a big deal and it’s worth it to get the TV working again.
How to Soft-Reset Hisense TV
Here’s how to soft-reset your Hisense TV. It’s very easy.
A soft reset simply means to power off your TV, wait a few minutes for any stored power to leave the TV, then plug it back in. This is also knows as “powercycling Hisense TV”.
- POWER OFF your Hisense TV.
- UNPLUG your TV from its power source (the power cord that connects it to the wall/a surge protector/etc).
- PRESS AND HOLD the power button for 15 seconds to discharge any stored electricity. You can press it a few extra times for good measure.
- PLUG IN your TV once again to its power source.
- TURN ON your Hisense television.
- ALL DONE! You’ve successfully power-cycled/soft reset your Hisense TV.
If you’re still having issues, though, don’t worry! This is just a quick, simply fix that will often get the job done but sometimes it’s not enough to fix the issues you’re having with your TV so we’ll move on to a Hisense TV factory reset next.
How to Factory Reset Hisense TV
This can fix: Software/firmware issues on your TV, video issues, and audio issues. It can sort of all sorts of different bugs with your Hisense TV.
A factory reset of your Hisense TV will essentially return it back to factory settings, like the day you first took it home from the store. Unless there’s a hardware issue that’s arose since buying the TV, a factory reset should take care of most issues, especially if you’ve already tried a soft reset. Here’s how to do a factory reset using the remote control. If you don’t have the remote for your Hisense TV, skip to the next section where we’ll discuss how to do it without a remote.
Please note that different TV models by Hisense will have slightly different menus, but if you follow along, you’ll get the gist of it. Some of the phrasing will be a bit different, but overall, you should be able to find the equililvent options in the menu, even if they’re labelled a little bit different.
Hisense TV Factory Reset Step-by-Step:
- PRESS the MENU button on your Hisense TV remote.
- SELECT the SUPPORT option from the MAIN MENU.
- Select the RESET option.
- ENTER your TV’s PIN NUMBER. The default pin is 0000. If you changed it at some point and can’t remember, try entering 0532, which should RESET the pin back to the default of 0000.
- FOLLOW the on-screen prompts until the process is complete.
Instructions for Hisense Android TV:
The wonderful folks at TheTechMamba have some additional instructions for people who are using an Android TV made by Hisense which we have used as guidance for this section. Here’s what you need to do, since the regular process we outlined above won’t work.
- PRESS the UP arrow on the main screen to open up the control panel and choose the SETTINGS option.
- SELECT the DEVICE PREFERENCES option from the SETTINGS MENU. (If it’s not there, choose the STORAGE AND RESET option instead).
- SCROLL DOWN in the DEVICE PREFERENCES menu until you find the one called RESET.
- SELECT RESET and then press OK to confirm your FACTORY DATA RESET.
- CONFIRM that you understand you will ERASE EVERYTHING that’s stored on your television, including settings, apps, app data, and more.
- WAIT about 10 minutes for the process to complete, and then your TV should be as good as new unless there are hardware issues.
How Do I Reset My Hisense TV Without the Remote?
As far as a powercycle/soft-reset is concerned, you don’t need your remote for this, so just refer to the instructions above in the “How to Soft-Reset Hisense TV” section.
But if you’re looking to factory reset your Hisense TV without a remote, and you don’t have your remote handy for whatever reason, here’s what you need to do…
Option 1: The Paperclip Method
Heads up! You might need a remote to configure your TV once you’ve turned it on again after doing a factory reset without remote using this method, but you may be able to use the on-screen buttons to navigate the initial setup depending on your TV’s model.
If you’re missing the remote for your Hisense TV and you want to do a factory reset, you can locate the reset button on the back of your TV and press it in.
There will be a tiny little hole that should be labelled something like “RESET” on the back of your Hisense TV. It will most likely be near the various inputs (where you plug in different cords), so you’ll need to get access to the back of your TV.
If you’re trying to crawl behind your TV stand, this can be difficult, so it’s best if you can turn your TV around or even take it off your TV stand, if you need to, in order to access behind it.
How to reset Hisense TV without a remote:
- TURN ON your Hisense TV.
- LOCATE the small RESET button on the back of the TV.
- PRESS and HOLD the RESET button using a paperclip, the metal tip of a mechanical pencil, the little tool that comes with your cellphone to remove the sim card, or anything similar.
- HOLD IT for about 20 seconds or until the TV turns itself off and back on.
- THAT’S IT, just follow any on-screen prompts and your TV should now be in a state of factory reset, which should fix most of the issues you’ve had it with.
Didn’t work? Your TV might need more complex repairs, like fixing a hardware issue. When a soft reset (powercycle) or a hard reset (factory reset) doesn’t fix your Hisense TV, then there could be a hardware problem.
Option 2: Remote Control Apps For Your Cellphone
If you don’t have your official Hisense remote, you can download a number of different TV remote apps for your cellphone.
Keep in mind that in order for this to work, you’ll either need a TV that has an app that works with a phone in order to use your phone as a remote control, or a phone that has an “IR blaster” built-in. An IR blaster is a piece of hardware that basically gives your phone to ability to communicate with your TV the same way a remote control communicates with your TV, which allows your phone to replicate the exact functions of a regular TV remote.
If you have a Roku box, Apple TV, and certain Android TV boxes, there may be a native app in the app store that allows you to use your phone as a remote. Otherwise, a universal remote app might do the trick, as long as your phone has an IR feature (iPhones don’t have this feature, and some Android phones do…)
Option 3: Universal Remote
If you’re missing your Hisense remote, and you don’t want to use a remote app with a cellphone to do a factory reset, or you can’t find the reset button on the back of your TV, or you need a remote to finish setting up your TV after resetting it using the button…
Then buying just about any universal remote will do the trick. You can get them for as low as $10-$15, all the way up to the $100’s for fancier ones. Just any basic universal remote will do the job.
It’s a good idea to look up your TV’s model number and make sure that the universal remote you’re buying will support your TV. For example, Sanyo remote codes will work with most universal remotes, and so will any other brand including Hisense, but there’s always a chance certain models of any brand won’t be supported.
What To Do If This Doesn’t Work…
If you factory reset your Hisense TV and the issue you were having persists, then it’s probably time to consider taking your TV to a repair shop.
Unfortunately, repair shops for electronics and televisions are becoming less and less common since most people decide to just toss out their stuff and re-buy a new one.
For cheaper TV’s, which Hisense often tend to be, it’s not always economical to fix it unless it’s an inexpensive fix. Unfortunately, sometimes it can cost upwards of $80 just to get the issue diagnosed, and by that time, it’s no surprise that many people decide to buy a new TV instead.
Even expensive brands of televisions can have issues that make repairs cost-prohibitive, so with a more affordable brand like Hisense, it’s not always worth getting it fixed. If you can get the issue diagnosed for very cheap or free, and the repair is going to cost less than 50%-75% of buying a new TV, it might be worth getting it fixed but if you were already thinking of getting a new TV in the next year or two, it’s probably a better idea to just get that new TV now and send your Hisense TV to a recycling plant for eWaste if it’s out of warranty.
It feels wasteful, and it is, but you can’t really be expected to fix a TV when the repair cost is close to the price of what a brand new TV would cost, especially when you can get a newer, better, and bigger one for the same price as a repair. That’s why we’re telling you how to reset Hisense TV, because when that works, it can save you from having to buy a new television anytime soon.